People in Antigua who attempted to engage in money transfer via Western Union over the weekend, encountered a locked door at the facility’s outlet at the Bargain Centre, Perry Bay.
On the door was a customer notice stating, “At this time Western Union money transfer services are temporarily suspended in Antigua and Barbuda.”
The notice further stated, “Customers may contact GraceKennedy Money Services for additional information.”
On Wednesday May 9, OBSERVER media received an e-mail dated Monday May 7 from Yolande Gyles Levy, Communication and Sponsorship Manager, GraceKennedy Money Services that stated: “As a leader in cross-border, cross-currency money movement, Western Union’s promise to our customers is to provide fast, reliable and convenient money transfer services across our more than 200 operating countries and territories.
“We have been operating in Antigua and Barbuda since 2006, in alliance with our Agent GraceKennedy Money Services (GKMS). At this time, Western Union money transfer services are unavailable in Antigua and Barbuda.
“We recognise the inconvenience caused by this service disruption and are working diligently to restore services as soon as practicable, in line with our commitment to provide customers with reliable and efficient ways to fulfill their money transfer needs in minutes.
“Our customers have trusted our services for decades and we apologise for the inconvenience caused by this temporary service disruption.
“Customers may contact our Customer Service Centre Antigua and Barbuda: 268-562-6440 or email us at [email protected] with any question or concerns they may have.”
The agents did not give a reason for the closure nor state when services will resume.
Since receiving the e-mail, OBSERVER media has been trying to ascertain the reasons for the suspension of the facility’s service as well as obtain an indication of when the service would be resumed in the twin island state.