Management at the Sandals Grande Antigua resort has confirmed receiving a report that two of its guests were allegedly bitten by bed bugs while staying at the hotel.
When contacted, a representative of the resort said an investigation into the matter is ongoing.
“Here at Sandals Grande Antigua we can confirm that we did receive a report from a couple, one of our guests, regarding insect bites and the matter is currently being investigated as we speak,” General Manager of Sandals Grande Antigua, Matthew Cornall said.
He continued: “As we know here in Antigua, it’s a tropical island and it’s known for its beautiful flora and fauna including a number of native insects which are pretty common throughout the region. Our top priority is the safety and comfort of our guests and we maintain a robust environment of health and safety programs geared at ensuring justice.”
The visiting couple told OBSERVER media that they were “devoured” by the bugs while on island for a friend’s wedding.
“After spending one night in room 612, we both noticed several bites on our bodies…we didn’t put things together, until the third day of suffering we looked closer at the bed. We were disgusted to find several large bugs in our bed. I guess they had grown from feasting us,” the husband said while recounting the entire ordeal.
He said that on the first night of their stay, they noticed bites about their bodies which they assumed at the time could have been due to sand flies or mosquitoes.
It was not until the following morning that couple said they noticed blood and a bug in their bed.
The couple alleged that the management of Sandals then imputed that the blood could have been as a result of the woman’s menstrual cycle and the bugs could have been brought in when they checked in.
That explanation, according the couple, was not only bizarre but offensive.
By the third day the visitors reportedly saw several large bugs in the bed and even though the management saw them, they refused to take responsibility.
“They both denied that they had bed bugs and that they didn’t exist in the Caribbean. After a quick google search we found several reports of bed bugs on the resort and in government buildings and the airport. So, it is not true that bed bugs can’t survive here,” the husband added.
According to them, they informed the management about the problem but it was not treated with any urgency. Further, they said the hotel’s management refused to refund them their monies, and asked that the entire experience be kept a secret.
The couple said they are perturbed by the occurrence and will be speaking to legal authorities on the matter.